RETURNS

Last updated 4 January 2025.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and with proof of receipt.

Non-returnable items:

* Items that have clearly been used

* Downloadable software products

* Dropshipping items

If your item came from a dropshipping company, please do not send your purchase back to the manufacturer. 

If you received a wrong/damaged product, we can help resolve this for you quickly. 

please email us at steph@stepanieomarastudio.com within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

Handmade art can not be returned or exchanged. However, if it is damaged or defective, I will work with you to come up with a solution to ensure your satisfaction

. As for print-on-demand items, we will replace the item if it is defective or damaged.  

If you are unsatisfied and want to exchange it for the same item, send us an email at 

steph@stephanieomarastudio.com 

To return your product, you should mail your product to: 

Quitzowstraße 131, Berlin, Berlin, 10559, Germany.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund after 3-5 business days, first recheck your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at steph@stephanieomarastudio.com.